Helpdesk

The Axonex helpdesk offers the peace of mind of knowing that you can have someone available 24 x 7 to assist with your IT problem and the problem will be accurately recorded and a dedicated engineer assigned automatically to meet your agreed SLA.

The primary benefits of the Axonex helpdesk include:

• Multiple methods to request assistance through web based helpdesk ticketing system, telephone or email.
• Secure access to web helpdesk through https
• Unique case reference number for each fault call
• Automatic engineer assignment within axonex NOC
• Bespoke SLA with automatic escalation procedure
• Ease of use ticket update process available to customers
• Historical logging of tickets
• 24 x 7 operation

Contact Technical Team

T: 01242535777

E: tech@axonex.com