Helpdesk

The Axonex helpdesk offers the peace of mind of knowing that you can have someone available 24 x 7 to assist with your IT problem and the problem will be accurately recorded and a dedicated engineer assigned automatically to meet your agreed SLA.

The primary benefits of the Axonex helpdesk include:

•     Multiple methods to request assistance through web based helpdesk ticketing system, telephone or email.
•     Secure access to web helpdesk through https
•     Unique case reference number for each fault call
•     Automatic engineer assignment within Axonex NOC
•     Bespoke SLA with automatic escalation procedure
•     Ease of use ticket update process available to customers
•     Historical logging of tickets
•     24 x 7 operation