Support Services

Enable, Ensure, Enhance…

Axonex offers a comprehensive portfolio of maintenance and managed services and can provide you with flexible and tailored solutions to help you meet any networking challenge. All service offerings are backed by Axonex’s reputation for quality and supported by a highly trained team of technicians and engineers who are dedicated to giving you the support you need, when you need it.
 
Axonex provides managed support covering the entire Cisco product range through parts replacement as well as remote, on-site and software support. As a Cisco partner with multiple Advanced Technology specialisations, axonex has consistently achieved high customer satisfaction ratings for its Cisco support. Our certified technicians and engineers can provide expert diagnosis and resolution of your equipment issues quickly and knowledgably.

We go beyond standard support to provide our customers with a single point of contact for both technical and management escalations. Issues can be resolved seamlessly without you having to keep track of multiple contacts.

In addition, Axonex’s Customer Helpdesk web portal provides 24/7 access to support information, so we are always available to provide the help that you require.

Support designed for you…

Maintenance for network systems includes software support and defective parts replacement as well as remote and on-site cover. In addition, we offer the added benefits of multiple Cisco contract consolidation, co-termination of contracts, and contract conversion.

Whether it’s monitoring or on-site support, Axonex provides complete coverage for Cisco and other products with responsive, flexible solutions to meet every need. axonex’s maintenance and support offerings include:

• Maintenance contracts for Cisco (and 3rd Party) hardware and applications
• Axonex Enable
• Axonex Ensure
• Axonex Enhance

To find out more about each service level and how we can tailor a solution to meet
your support requirements, Download the datasheet or call us now.