Products & Services Professional Services
Axonex makes networks, applications and the people who use
them work better together.
Our service team delivers a wide range of professional services,
including:
- Site surveys
- Installation and commissioning
- Field and remote maintenance
- Product training
- Auditing
- Consultancy
Our engineers work closely with customers to make sure our
solutions fit the bill. And we go the extra mile to solve
interoperability issues, fine-tune performance and ensure optimum
productivity once a complete service solution has been developed
at customer sites.
Every member of our technical team has a minimum of 10 years'
experience servicing Cisco platforms, critical-network installations,
maintenance and in-service upgrades.
Axonex always appoints a full-time manager to oversee an individual
project, taking it from initial customer contact through to successful
conclusion.
Hardware provision
Axonex is a Cisco Systems Premier Partner. The Cisco partner
certification programme provides Axonex with the resources to develop
its expertise in selling, implementing and supporting Cisco Unified
Communications solutions in the areas of IP Telephony, Wireless LAN,
Security and Networking. Premier Partner Certification also means Axonex
customers can be assured of receiving the highest Cisco standards for
service as well as extremely competitive pricing on all Cisco products.
Our accreditation in IP Communications and Wireless Specialisation
allows us to offer highly attractive discounts.
Installation
Once your sites are ready for installation, Axonex engineers develop
device-specific configurations and stage the equipment. All hardware is
configured, rack-mounted, cabled, powered and tested.
We design and follow a detailed migration path to move your users
gradually to the new architecture and validate system performance using
system tests and an acceptance checklist. Training is also customised.
We design and follow a detailed migration path to move your users
gradually to the new architecture and validate system performance using
system tests and an acceptance checklist. Training is also customised.
We also offer a full range of post-installation support services such
as help desk, remote monitoring and product specific warranties. In
addition, project managers manage all resources, helping to reduce risk.
Support
Axonex offers speedy support and maintenance to diagnose system problems
and fix faults. We have one of the most specialised network field
engineering teams in the UK, providing full support on all Cisco equipment.
We provide maintenance and support services across Europe for Cisco
platforms with a comprehensive, flexible, proactive support service for
WAN and LAN solutions both through ourselves and via our partnerships.
Likewise, through trained support staff within our own organisation
and alongside our partners, Axonex can deliver a full portfolio of support
across the entire Cisco product range.
Axonex support contracts can be tailored to suit your needs while
complimenting your existing internal services team.
Consultancy
Our consultancy service can help as you focus on enhancing results
through better, more efficient interactions among your suppliers,
partners and customers.
Axonex consultants are able to help create communication strategies
that enhance your core business goals while, at the same time, improve
your return on existing technology investments and optimise business
operations.
We offer education and advice on the latest communication strategies
and products that will work for your business, today and in the future.
We'll explain the risks, pitfalls, benefits, return on investment and
advantages that Unified Communications offer. We will explain how, by
embracing these strategies, you’ll remain a step ahead of the competition.
Auditing
Our Cisco-trained engineers will identify improvements necessary for
stability, efficiency and maintainability of your Unified Communications
system, as well as identifying any new knowledge gaps that arise as part
of your system deployment.
Drawing on extensive experience, leading practices and advanced tools, our
consultants will help you achieve a range of benefits, including substantial
cost savings and productivity gains.
By helping you establish a performance baseline for your Cisco Unified
Communications system and providing a detailed gap analysis to help you
improve performance and stability, Axonex will ensure your business can
address any gaps in the operations and management of your Unified
Communications system.
Try us out – what you’ll learn can save your
business money.