Call Accounting and Monitoring

Get immediate cost savings through carrier comparison and bill verification

• Compare different carriers and choose the most cost effective provider
• Identify excessive personal telephone calls

Stop employee time loss by making employees more accountable for their personal telephone usage

• Highlight busy times when resources need re-allocation
• Identify needless long duration calls and protect against fraud

Improve Customer Service

• Set targets for key performance indicators, like time to answer and length of call, track incoming, outgoing and missed calls
• Visibility of inbound and outbound contact with key clients
• Pro-actively alert against services being down/interrupted
• Notification of unusual trends in activity
• Large choice of report export options including MS Excel, MS Word, RTF and PDF
• Schedule daily, weekly or monthly reports to be automatically emailed at pre-determined intervals, minimising user intervention and ensuring reports are delivered on time and to the right people
• LDAP and Active Directory compliant, for ease of integration with other telephony systems and databases

To find out more, please download our datasheet or contact us.

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