Improved Productivity and Experiences
Axonex is able to provide clients with a choice of four next-generation Contact Centre solutions, each designed to improve productivity and enhance the customer experience.
- Enghouse Interactive Communications Centre (Zeacom) solutions enable our clients' contact centre agents to efficiently maange large numbers of inbound enquiries and outbounds contacts - whether by phone, email, chat, fax, SMS or social media.
- Cisco Unified Contact Centre Express (Unified CCX) is easy-to-deploy and use, and provides an extremely secure, available, virtual, and sophisticated customer interaction management solution for up to 400 agents.
- Cisco Packaged Contact Centre Enterprise (Packaged CCE) is a pre-designed deployment model of Cisco Unified Contact Centre Enterprise (see below), with a simplified management interface and smaller hardware footprint.
- Cisco Unified Contact Centre Enterprise (Unified CCE) delivers smart contact-routing, call treatment, network-to-desktop computer telephony integration (CTI), and multi-channel contact management over an IP infrastructure.
The Hosted Collaboration Solution for Contact Centre from Cisco transforms customer service by making it possible to solve service issues in the Cloud, in real time. This means more satisfied customers, fewer incoming calls, and increased revenue.
Axonex has unparalleled experience in the integration and support of Cisco-based Unified Communications collaboration solutions and holds multiple sector-relevant advanced accreditations.
Our Unified Contact Centre clients include Paragon, Mitsubishi, Spirax Sarco and Euroheat.
Our specialist team of engineers can provide agent and supervisor training, and instruction on reporting procedures. We’re also able to provide wallboards, as well as CRM and database integration.